Online Shopping Guarantee
We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! If you find that you are missing a product from your online order, please contact us for a refund of that product within 24 hours of receiving your order.
1.) Return Policies
TCG Singles: Due of market fluctuations, we cannot offer a Return Policy on TCG Singles. However we do guarantee the conditions of our cards, and therefore if you are unhappy with the condition of any card please contact us at firstname.lastname@example.org
Products & Product Accessories: Items must be sealed in its original packaging and are accepted with a receipt within 30 days of purchase. No cash or debit/credit card refunds on any products.
2.) Pre-Order and Special Order Policies
All Pre-Ordered products will be held for two weeks after the initial release of the product. Any Pre-Orders not claimed after 2 weeks will be cancelled and refunded via store credit. All pre-orders are also subject to a 12% restocking fee during any cancellations. All special orders are final sale only.
3.) Non-Receipt of Order
USPS Standard Letter Mail: If you choose USPS Standard Letter Mail as your shipping option please be aware that we do NOT guarantee the arrival of your package. About 1 in 5,000 packages are lost by USPS, and many more packages experience delays in delivery for various reasons. We do however 100% guarantee that each Laughing Dragon MTG order is packaged and shipped with in 48 hours. If you do not agree to release Laughingdragonmtg.com of any liability regarding the loss of a shipment, please read the USPS guaranteed shipping options
4.) Order Cancellation
Laughing Dragon MTG LLC. reserves the right to cancel any order outright or limit the quantity of part of an order at any time for any reason without prior notification. You will be immediately notified of the reasons as to why your order was canceled, and any payment you made will be refunded immediately. Orders are very rarely canceled. If for any reason your order is canceled and you have not received a full refund for those canceled items, please email email@example.com for a swift resolution of this matter.
5.) Event Registration Cancellation
Any individual who preregisters in any event held by Laughing Dragon MTG and does not show up for said event will receive their entry fee refunded in Store Credit, unless they contact us 24 hours before the event's start time. This can be changed at our discretion.
6.) Out of stock
Occasionally our inventory is incorrect and we are out of stock of an item, when this happens we will notify you through the email you provided as soon as the discrepancy is revealed. We will also credit your store credit account for that balance immediately. As always you may request that the balance be refunded to you through the payment method you used to pay us. (i.e. we would send the refund to your paypal account if you paid for your order through paypal).
7.) Pre-Order Policy (Singles Only)
Ideally this wouldn't be a problem; however, the distribution for Magic cards is simply awful. This means you rarely get the number of rares you should statistically open. For example if we should get a statistical average of 20 of each rare, we will routinely open as low as 8 of certain rares and as high as around 40 of others. What this means is we cannot guarantee delivery of Pre-Order singles. If we run out of a card you will receive a refund and an email. If you hate this as much as we do, complain to Wizards of the Coast.
Due to market fluctuation, no returns or refunds are accepted for pre-ordered TCG singles.
All Pre-Ordered Magic the Gathering singles have to be paid in full. No reservation can be made unless the payment is cleared with us.
8.) Free Shipping Policy
Free shipping applies to all non-singles products sold by Laughingdragonmtg.com including Board games, Miniatures, RPG Books, and sealed boxed items. Shipping will be via Expedited Service and is restricted to Canada Only. Free shipping is restricted to single qualifying item or multiple qualifying items worth a total of $200 or more before taxes. Free shipping totals must be after coupons and discounts but prior to tax totals. Laughingdragonmtg.com reserves the right to request shipping fees under conditions such as remote-destinations and boxes of excessively large weight. Free shipping must be selected as the option prior to submission of order and cancelling or adjusting quantities after submission may affect free shipping. Terms are subject to change without notice. If you have questions regarding this service please contact us.
9.) Product Returns & Restocking Fees
All products you purchase from us are guaranteed to arrive undamaged, contact us immediately if there is a damaged item in your package. If you fail to inform us within 2 days of delivery we cannot accept your return. All orders are subject to a non-negotiable 20% restocking fee when cancelled and/or returned for any reason. All items must be returned to us within 10 business days. Failure to return items within that time will result in a penalty of an additional 10%.
10.) Orders Beyond $100 Dollars Value
Any domestic or international order that has value equal to or exceeds $100 dollars are suggested to choose a shipping option that contains a tracking number. Please note that it is the customer's responsibility to choose the correct shipping option. Laughing Dragon MTG does not responsible for incorrectly chosen shipping option by the customer. For international buyers, if the trackable shipping option is not available for your location please contact us for further instructions.
All card prices are updated when the card is in stock. This mostly pertains to our prices on foils, Please check with us if you wish to confirm a price on a certain foil you wish you buy.
12.) Praise or Complaints
If you have any suggestions for our website, or any criticism of it, tell us, we make it a policy to listen attentively. We are always striving to bring better quality services and products to our valued customers. Without you, there is no us! Contact us directly at firstname.lastname@example.org
Laughing Dragon MTG reserves the right to modify the policies outlined above at its sole discretion, which may become effective immediately and without notice. Prices and quantity online do not necessarily reflect the prices and quantities in store.